Frequently Asked Questions

I have forgotten my password required to log on to this website. What should I do?
On the website, click on the link “Forgotten password” in the log-in window, and enter the e-mail address that you provided upon registration. We will send you an automatically generated e-mail and you can set a new password by clicking on the link in the e-mail.

What type of browser is recommended to view this site?
In order to achieve the perfect experience, we recommend that you have a computer, phone or tablet that is younger than five years old and that can run the latest version of the Chrome, Firefox, Edge or Safari browsers.

What is recommended to view the online webcasts?
Optimally, a 10Mbps download bandwidth is required to view Müpa Home webcasts. In order to achieve the perfect experience, we recommend that you have a computer, phone or tablet that is younger than five years old and that can run the latest version of the Chrome, Firefox, Edge or Safari browsers.

How can I get notifications about the coming webcasts?
In the Müpa Home menu, on the Webcast tab you can subscribe to the notification, in order to be notified 1 hour before the webcasts.

How can I save the performance I have purchased tickets to in my Google Calendar?
By clicking on the “SAVE TO CALENDAR” button located in the upper right corner on the event page.

Has the Müpa Budapest been made barrier free?
Müpa Budapest is barrier-free for visitors with wheelchairs, strollers or guide dogs, those with mobility impairments or cognitive disorders, as well as for the elderly. Access to the venue from outside is barrier-free, and there is a public transportation stop within 100 metres of the building. The main entrance is also the barrier-free entrance, with the difference in level bridged by both stairs and ramps. The front door is a revolving door. The information desk is easily accessible, and no induction loop is available. The halls and the cloakroom offer barrier-free acces, and several of the restroom facilities are also barrier-free.
For more information click here.

Please find our information related to purchasing under the menu item Customer infromation.

What should I do if I cannot find the ‘Tickets’ button at the selected event on mupa.hu?
If no ‘Tickets’ button is available for the selected event, it means that tickets have either been sold out for that performance, or ticket sales have not yet been started for the event. If tickets have been sold out for a performance, we inform our visitors at the place of purchase.

Expiration of online shopping cart
After placing the first ticket in the online shopping cart, you have 30 minutes left to pay for the tickets in the cart. You may extend this 30-minute shopping cart time limit by 10 minutes on one occasion if you click on the ‘Go back to last page viewed’ button on the pop-up screen. Once cart-time has expired, tickets are released and become available for purchase on the website by anyone.

What should I do if I receive an error message after entering my bank card data?
Check whether you entered the correct numbers in the correct boxes (on certain cards, for example, the year and month of expiry are indicated in reverse order).

My bank card does not have a three-digit security code. What should I do?
No problem, if you entered the rest of your data correctly, payment will be completed.

Can I pay with a SZÉP card on the mupa.hu website?
We also accept OTP, K&H and MBH SZÉP cards for payments for tickets for Müpa's own performances on our website.

Which vouchers can I use to purchase tickets?
Tickets and season tickets for performances organised by Müpa Budapest can be purchased at the Müpa Budapest ticket office using Rewin Ticket Culture & Sport vouchers and Top Prémium gift vouchers, Sodexo Culture, Bonus and Gift vouchers, Culture and Gift Erzsébet vouchers, Müpa Budapest gift vouchers.
Tickets for performances organised by concert organisers other than Müpa Budapest can be purchased at the Müpa Budapest ticket office using Rewin Ticket Culture & Sport vouchers, and Sodexo Culture vouchers.
The event page for each performance on the website displays the list of vouchers that can be used to purchase tickets for the given event.

What should I do if my ticket for the performance is an e-ticket?
After you buy your ticket online, you will receive your electronic ticket by email. An e-ticket/e-season ticket is the digital equivalent of a paper ticket, which you may present on your portable device’s screen or in printed format at the entrance.
If you have purchased your tickets as a registered customer on the website and you have logged in, you will also find your tickets – in printable form – in your Account, under the “Purchased tickets” menu item.
The barcode on the ticket or season ticket is verified electronically at the entrance of the performance hall.
For those with e-tickets, please note that portable devices that exceed 90mm x 120mm x 30mm may not be suitable for e-ticket scanning at the gates. For easy scanning and smooth entry, please pinch zoom the e-ticket or e-season ticket on your device (optimal QR code size is 3 cm x 3 cm) and hold your device’s screen to the scanner. 
Should the size of your portable device exceed the above dimensions, please bring a printed copy of your e-ticket, e-sason ticket for guaranteed admission. 
If you do not bring a printed copy of your ticket or season ticket, please make sure that your portable device is working properly (e.g. battery is charged) because you won’t be admitted if the code on your e-ticket cannot be checked for any reason.
More information on e-tickets

What should I do if I did not receive a confirmation?
The system informs our customers about their successful online ticket purchase by e-mail. In addition, our registered users can access tickets purchased online in their personal accounts. Depending on the security or other settings of your e-mail account, this confirmation might be delivered to your spam folder or placed by Gmail under the Promotions tab. If you receive no confirmation in your inbox directly after purchase, please check the folders mentioned above.
If you do not receive this confirmation within an hour, please do not place another order; call +36 1 555 3300 or send an e-mail to jegypenztar@mupa.hu. The successful completion of a purchase does not depend on sending such a confirmation.

What should I do if I deleted the confirmation e-mail before printing?
If you are a registered user and purchased your ticket after logging in to the mupa.hu website, you can download it anytime from your personal account after you have logged in. If you are not a registered user, please write to the following e-mail address jegypenztar@mupa.hu. E-tickets are recommended to be printed promptly.

What should I do if I have lost my printed e-ticket?
E-tickets can be printed again from confirmation e-mails; in addition, our registered users can access tickets and season ticketes purchased online in their personal accounts. In case of a lost ticket, the first person presenting the printed document will be issued the ticket and admitted to the performance.

Do I have to exchange my e-season ticket for a plastic card?
The e-season tickets are fully functional electronic tickets, the code number and bar code contain all the information associated with your order. The e-season ticket authorises entry in itself, but if you would prefer to have your season ticket in the form of a plastic card, you can exchange your e-season ticket for a card up until the day before the first performance on the season ticket.

Do I have to print out e-tickets if I can present them via smartphone?
An e-ticket is the digital equivalent of a paper ticket, which you may present on your portable device’s screen or in printed format at the entrance.

How can I check on the Müpa website whether a performance is Müpa’s own production?
In case of Müpa productions, a note “Produced by Müpa Budapest” is displayed above the date indicated on the site of the performance or in the pop-up window if you move your mouse above the performance in the event calendar. You can specifically search for these performances in the event calendar.

Are student tickets available for purchase?
Yes, by presenting their valid student ID card, students can purchase one unseated ticket per person for 1000 HUF to all events organised at Béla Bartók National Concert Hall and at the Festival Theatre, as well as for movie screenings at Müpa Film Club one hour before the show.
Find more information on student tickets

Does the dynamic pricing also apply to pre-purchases available to cardholders of the Müpa+ membership programme?
The dynamic pricing Müpa Budapest has introduced for the sale of certain performances does not affect the pre-purchasing opportunities reserved for Müpa+ membership programme cardholders. Therefore the pre-purchasing opportunities available to membership programme cardholders will continue in the usual manner, with fixed-price seating. If you have not yet joined Müpa Budapest’s long-standing membership programme, with its many benefits, register with us so that you too can take advantage of the opportunity to pre-purchase tickets once you have reached the appropriate level!

Can the prices of the selected tickets being sold for performances subject to dynamic pricing change during the purchasing process? 
Dynamic pricing means that Müpa Budapest’s ticket system might change the price of tickets for a given performance at regular intervals based on supply and demand. It is important to note that such changes can occur during the ticket purchasing process itself, even after you have opened and started to browse the ticket map. In such cases, however – since the subsequent change will not be visible in the display of the already opened ticket map – the system will notify you of the new ticket prices in a pop-up window before placing it in the basket. Naturally, as before, the system will not change the price of tickets you have already placed in your basket.

Do ticket prices always increase, or can they decrease as well? How much will ticket prices increase/decrease for a specific performance?Dynamic pricing allows ticket prices to change according to supply and demand. Therefore, while ticket prices might rise within a specified limit for some performances, you will also be able to purchase tickets for other productions at a lower, more favourable price, based on demand for a given production and the available supply of spaces. Prices vary between the minimum and maximum prices shown on the website based on the algorithm the system uses.

You can find more information on the Müpa+ Loyalty Programme in our short guide entitled “How the Müpa+ Loyalty Programme works”, which is also available from the Loyalty Programme menu.

How can I join the Müpa+ Loyalty Programme if I do not have an email address?
Unfortunately you cannot join our loyalty programme without an email address, as the personal site and the management of personal data both require that customers log in to the website with their email address, and also all correspondence pertaining to the Loyalty Programme and point collection is conducted via email/in newsletters.

Is signing up for the newsletter mandatory?
Yes, participation in the Müpa+ Loyalty Programme will require you to provide the following: name, email address, residence, year of birth, telephone number (preferably mobile), preferred genres and password (to log in to the website), as well as subscribing to the newsletter and accepting the Privacy Statement and the Terms and Conditions of the Müpa+ Loyalty Programme.

How can I join the Müpa+ Loyalty Programme if I do not use the Internet?
You can join the Loyalty Programme in person, by providing your email address and by completing the Entry Form, however, the use of some of the services offered by the Loyalty Programme and the management of personal data is only possible on the website.

I registered for the Müpa+ Loyalty Programme on the website, but I haven’t received my activation email. What should I do?
It is possible that the activation email was forwarded by your email provider to the Spam or to the Promotions folder – please check it there. If you cannot find the email, try to log in to the website using your email address and the pop-up message you will see (“You did not confirm the specified email address after your previous registration. Please confirm it before logging in. To resend the confirmation letter, please click on the hyperlink below”) will allow you to send yourself a new activation email. If you are still unable to login, please indicate this by sending a letter to info@mupa.hu.

How can I change the e-mail address and personal data I provided earlier?
You can access and manage your personal data at any time via your own user account (Membership programme/Settings). The e-mail address you provided is the most authentic channel of communication, so it is only possible to change it by sending a request to the e-mail address info@mupa.hu.

If I have joined online, am I still required to obtain a Müpa+ card?
Obtaining a Müpa+ card is strongly recommended, as the card must be presented to make personal purchases, to receive discounts available with our service partners and to enter Müpa+ events.

How do I know which performances earn me loyalty points?
Loyalty points are credited for tickets purchased for performances organised by Müpa Budapest. Related information is displayed on all programme information pages on the website, under the Buy Tickets button: The  discounts of the Müpa+ Loyalty Programme can be applied for this performance, and we will also credit loyalty points to your account.
If the given performance is not organised by Müpa Budapest, the following information is displayed under the Buy Tickets button: The discounts of the Müpa+ Loyalty Programme cannot be applied for this performance, and we are also unable to credit loyalty points.

Can I earn loyalty points for performances not organised by Müpa Budapest?
Loyalty points will be awarded only for performances organised by Müpa Budapest.

For how many tickets does the Müpa+ discount apply?
The discount corresponding to the given loyalty level can be applied to 4 tickets per performance.

Can I use the price discount corresponding to my loyalty level for performances not organised by Müpa Budapest?
Müpa+ discounts can be used only for performances organised by Müpa Budapest.

Can I use the price discount corresponding to my Müpa+ loyalty level for purchasing Müpa Budapest season tickets?
No, the discounts ensured through Müpa+ loyalty levels can only be deducted from the price of tickets, because season ticket prices already include a higher discount (20% on average).

Do I earn loyalty points when purchasing Müpa Budapest season tickets?
Of course, as Müpa Budapest season tickets are for performances organised by Müpa Budapest itself.

Are loyalty points credited when purchasing gift vouchers?
Yes, 1 loyalty point will be credited for each HUF 100 spent, including gift vouchers.

Can I also use my Müpa+ discount when purchasing gift vouchers?
No, no discount can be deducted from the price of gift vouchers, but loyalty points will be credited nonetheless.

When will loyalty points be added to my account and when will I enter the next level of the programme if I make purchases as a member of the Müpa+ Loyalty Programme?
In case of online purchases, the number of loyalty points earned is already shown in your online shopping cart. You will receive an email confirmation within 24 hours on the points added, your balance or any changes in levels. You can use all discounts and services on the new level after receipt of the email confirmation.
In case of in-person purchases, points will be credited within minutes (or in 24 hours at the latest), and you will receive an email notification, containing your new balance, in maximum 24 hours.
You can check your current Müpa+ status at any time, by logging in to the website and navigating to the Loyalty Programme menu.

Can I buy any preferred discount level available within the Müpa+ Loyalty Programme?
No, successive levels of the loyalty programme can only be reached by the automatic redemption of the loyalty points earned.

Can I stay on the discount level of my choice, even if I have enough points to purchase entry to the next level?
No, entry to the next level occurs automatically when obtaining sufficient points, or after one year.

I am a member of the Silver, Gold or Platinum level of the Loyalty Programme. What happens to my points when I have spent an entire year at a given loyalty level? 
On the expiry date of a given loyalty level, you will be transferred to the highest level for the next year that you can “purchase” with your loyalty points available. The points of this level will be deducted from your current balance, and you can start earning more points to add to your remaining ones. 
You can check the validity of your loyalty level and your current balance as well as the number of points needed to advance to the next level any time, in the Loyalty Programme menu. Here you can also check the Points Log where you can review, in chronological order, the points credited to you for purchases made and the points used (deducted) for advancing to a new level.

I am a basic level member of the Müpa+ Loyalty Programme. Will my membership be terminated if I do not earn loyalty points or fail to reach the Silver level for years?
No. Membership in the Loyalty Programme is terminated only upon the exit of the participant or upon cancellation of membership due to the misuse of the services offered under the Loyalty Programme.

Where do I find Müpa+ programmes corresponding to my loyalty level and how can I register for these?
After logging in to the website, you can find events organised exclusively for Müpa+ members in the Loyalty Programme menu at the bottom of the page, of which we also inform you in the Müpa+ newsletter. By clicking on the More details button of a given event, you’ll find the registration field displayed on the event page, where you can select the number of participants (1 or 2 persons).

I am a Gold or Platinum level member of the Loyalty Programme. How can I register for the waiting list?
After logging in to the website, for all Loyalty Programme members eligible for registration for the waiting list, the following information and a “Registration for waiting list” button will be displayed instead of the “Buy tickets” button in the case of sold out concerts: 
All tickets for this performance have been sold out.
As a Gold or Platinum level member, you have the option to register for a waiting list, and should tickets become available, we will inform you.

What should I do if I have lost my card? Will I lose my loyalty points as well?
If you have lost your Müpa+ card, you should promptly inform Müpa Budapest (info@mupa.hu, +36 1 555 3001). Your old card will be blocked, and we issue a new card to you on your next in-person visit. In this case, you will be required to present proof of identity based on the data provided upon registration. Your points will then be transferred to the new card.

What happens if I cancel the Müpa+ Loyalty Programme by clicking on the Cancel Loyalty Programme button?
If you click on the “Cancel Loyalty Programme” button on the website and you choose to cancel despite the warning displayed (“Please be informed that by cancelling your membership you will lose your current loyalty level as well as all points earned to date”), you will irrevocably terminate your membership in the Loyalty Programme, lose your loyalty points and the acquired loyalty level along with the related discounts, and your Müpa+ card also becomes invalid. You can then register again for the Müpa+ Loyalty Programme as a new member, and re-start collecting points.

Where can I find information and details on the use of services offered under the Loyalty Programme?
You can find a detailed guide on the various discounts and on how to use the various services by logging in to the website and clicking on the “How the Müpa+ Loyalty Programme works” link in the Loyalty Programme menu

Is there a nappy changing area and/or a separate spot designated for breastfeeding at Müpa Budapest?
There is a nappy changing area in the women’s toilets of the Ludwig Museum. There is no separate area specifically designated for breastfeeding in the building, but the upper floors of the Concert Hall are not in use during children’s activities, so the sofas there can provide adequate comfort and privacy for mothers and their children.

Where can I find information about which children’s programmes use amplified sound?
Amplified audio is mostly used for performances held in the Festival Theatre and Béla Bartók Concert Hall; children’s activity sessions do not.
Can I bring a pram to the activity sessions? If not, where can I leave it securely?
Prams may only be brought into the activity sessions held in the Blue Hall (Busy with Music and Sing-along Baby). In all other cases, we ask parents to use the pram parking lot on the ground floor, in the cloakroom behind the ticket office. Although the security staff is constantly present in the building, we cannot take responsibility for valuables left in prams.

Is there a buffet open during the children’s programmes? Can I bring food/beverages to the sessions?
If no performance is running in the Festival Theatre or the Concert Hall at the same time, the public buffets will be closed during the children’s activity sessions. However, the P’Art Café welcomes guests with a variety of soft drinks and sandwiches every day from 10 am. We kindly ask you to please refrain from eating/drinking in the auditoriums and during the activity sessions. You will have the opportunity to do so in the public areas of the building afterwards.

If I come by car, where can I park? 
If you have a ticket for a performance/activity session, you can use Müpa Budapest’s underground garage free of charge. More information about the parking procedure and validating your parking ticket, find here. In the case of free programmes, you can use the underground parking garage for an hourly parking fee of HUF 400/hour. Parking in the surrounding streets is subject to fees on weekdays, but free on weekends.

Is it a good idea to bring a change of shoes to the activity sessions?
Activity sessions for children ages 0-3 are usually held in carpeted halls, so it is not mandatory to change shoes, but it may be worth bringing indoor shoes/socks for the babies.

Can children sit on their parents’ laps during a performance?
No, children may not sit on their parents’ laps. Our performances for adults are not recommended for young children (below six years of age). If young children attend a performance, tickets must also be purchased for them. We also kindly ask you to also bear in mind the age recommendations for those events expressly designed for children. Children who disturb the performance will be asked to leave the auditorium together with their companions.

In the case of family and youth programmes, when do children and parents have to buy tickets?
On the web page for the family or youth programme, in addition to the ticket price, we also inform visitors which members of the family need to purchase a ticket.

In which case can I park at Müpa Budapest for free?
If you have a ticket for one of Müpa Budapest’s paid and public performances, your parking is free on the day of the performance. Parking is free during opening hours, after which it is subject to the standard hourly rate (400 HUF/hour).

I would like a VAT invoice for my paid parking.
We are only able to issue an invoice for parking if the payment for the parking is made at the operator’s booth on level -1 of the underground garage and only on the day of payment – during the opening hours of the underground garage – as the operator of the underground garage is the only one who can issue invoices to our guests. If you have already paid at one of the payment machines, it is not possible to issue an invoice afterwards, at the exit.

Where can I validate my free parking?
You can validate your free parking with your performance ticket for the day of entry at any Parking terminal in the underground garage or at the ticket collection points within the building.

Where can I pay for my parking?
If you need to pay for parking, you can do so at the Parking terminals located on all levels of the underground garage. It is possible to pay in cash or with card.

When can I validate my free parking?
You can validate your free parking any time after arrival (before or after the performance or in the intermission), using your ticket to Müpa Budapest paid performances valid for the day of entry into the garage. However, parking is subject to the rate of 400 HUF/hour after the free parking period (outside of opening hours on the given day).

When should I pay for my parking?
If you need to pay for parking, you should pay your parking fee at the end of your visit to Müpa Budapest as you have 30 minutes after paying to exit the garage.

When is the system unable to recognise license plate numbers?
Müpa Budapest’s parking system is able to scan clean front license plate numbers in Latin characters with a 97% accuracy. If the license plate number is dirty (with snow, mud, etc.), written in non-Latin characters (e.g. Cyrillic, Hebrew, Arabic), mounted off the centre of the bumper (e.g. on the left or right or on the hood), or is of an unconventional type (e.g. a sticker), its characters will not be recognised by the system. If the system is unable to recognise your license plate number, please take a parking ticket.

What is a “paid performance”?
A paid performance is a performance open to the general public, for which Müpa Budapest issues and sells tickets. The exhibitions in the Ludwig Museum, for which admission tickets must be purchased, are not considered as a Müpa Budapest paid performance.

How many times can a performance ticket be used to enter and exit the underground garage on the day of the performance?
A single event ticket, valid for a paid performance entitles you to one entry and exit of the underground garage.

Troubleshooting

I came to see a performance, successfully validated my performance ticket at the entrance because the gate opened, but I am unable to leave; the gate will not open.

Answer 1: Are you trying to leave after the time period offered as free parking? Free parking is available only during opening hours on the day of the performance. Any additional period is subject to the standard rates.
Solution 1: Please move your vehicle to the side, and with your performance ticket go to one of the Parking terminals in the underground garage. Pay the fee for the extra hours parked as instructed after which you may drive out of the garage.

Answer 2: The system may not be able to recognise your license plate number.
Solution 2: Please push the INFO button on the terminal at the exit and our colleague will help you leave the garage.

I came to see a performance, took a parking ticket on entry and validated it later at one of the Parking terminals. I am unable to leave; the gate will not open.

Answer 1: Are you trying to leave after the time period offered as free parking? Free parking is available only during opening hours on the day of the performance. Any additional period is subject to the standard rates.
Solution 1: Please move your vehicle to the side, and with your performance ticket go to one of the Parking terminals in the underground garage. Pay the fee for the extra hours parked as instructed after which you may drive out of the garage.

Answer 2: Did the system recognise your license plate number? If your license plate number was not recognised for any reason, it was not printed on your parking ticket, but you still received it and you were able to validate it with your event ticket.
Solution 2: Insert your performance ticket with the barcode first into the barcode reader at the exit gate after which the gate will open.

Answer 3: Are you sure you successfully validated your parking ticket at the Parking terminal? Successful validation is always confirmed on the display. Please wait for this message.
Solution 3: Please move your vehicle to the side, take your parking ticket to one of the Parking terminals in the underground garage and try to validate it again. Successful validation will be confirmed by the machine and you can drive out of the garage.

I came to see a performance but I don't have my performance ticket with me. What should I do? 

Answer: Pull a parking ticket from the terminal at entry gate of the underground garage, park your vehicle and take your parking ticket with you. Our staff at the ticket collection locations will validate your parking ticket when you collect your performance ticket. When using the outdoor parking lot, park your vehicle, collect your performance ticket and show it to our staff after the performance when leaving the parking lot.

I want to enter the underground garage but the gate will not open even when I hold the barcode of my printed performance ticket / mobile phone display to the barcode reader.

Answer 1: Your performance ticket is valid for another day. Free parking is only available for visitors who have tickets to a paid and public performance for the day of the performance.
Solution 1: Take a parking ticket and park your vehicle in the underground garage as you have 30 minutes free parking, which is enough to clarify the situation.

Answer 2: The printed performance ticket is illegible or the system is unable to scan the data on your mobile phone display.
Solution 2: Take a parking ticket, park your vehicle in the underground garage, and go to the Info Desk during opening hours, where our staff will assist you.

Answer 3: The system is unable to scan your license plate number.
Solution 3: Take a parking ticket, park your vehicle in the underground garage, and validate your parking ticket at any Parking terminal or ask our staff for assistance at the Info Desk. Since the system was unable to scan your license plate number on entry, you need a validated parking ticket or your performance ticket to exit the underground garage.

Answer 4: Your performance ticket may have been used by someone else for free parking. One performance ticket may only be used once for free parking and the system will acknowledge the first successful validation. Visitors should make sure to prevent any unauthorised use and/or copy of their perforamance tickets.
Solution 4: Enter the garage and after parking please ask our staff for assistance at the Info Desk.

I am a Platinum loyalty card holder and I booked a parking space for today in the usual way. I received confirmation by email but the gate will not open. What should I do? 

Answer: The system is unable to scan your license plate number.
Solution: Take a parking ticket and park your vehicle in the designated spot in the underground garage. Validate your parking ticket at any Parking terminal or ask our staff for assistance at the Info Desk. Since the system was unable to scan your license plate number on entry, you need a validated parking ticket or your performance ticket to exit.

I took a parking ticket on entry but I could not validate it. The Parking terminal displays an error. What should I do?

Answer 1: The printed performance ticket is illegible or the system is unable to scan the data on your mobile phone display.
Solution 1: Please ask our staff for assistance at the Info Desk.

Answer 2: Your performance ticket may have been used by someone else for free parking. One performance ticket may only be used once for free parking and the system will acknowledge the first successful validation. Visitors should make sure to prevent any unauthorised use and/or copy of their perforamance tickets.
Solution 2: In this case, regrettably, you have to pay for your parking.

I took a parking ticket on entry and tried to validate it but the Parking terminal says I must pay. What should I do?

Answer 1: Your performance ticket is valid for another day. Free parking is only available for visitors who have tickets to a paid and public performance for the day of the performance.
Solution 1: Please pay for your parking or leave the underground garage within 30 minutes of entry.

Answer 2: You may be attending a private event and not a Müpa paid performance on the day of the event. In this case you have to pay for parking, unless the event manager informed you otherwise.
Solution 2: Please pay for your parking or leave the underground garage within 30 minutes of entry.

Answer 3: Are you within the free parking period? Free parking is available only during opening hours on the day of the performance. Any additional time is subject to standard rates.
Solution 3: Please pay for your parking.

I forgot to validate my parking ticket with my performance ticket, which I have already thrown away.

Answer: In this case, regrettably, you have to pay the hourly rate for your parking (400 HUF/hour).

I forgot to use my performance ticket to validate my parking ticket, which I have lost, but I still have my performance ticket. What should I do?

Answer: If you attended one of Müpa Budapest’s paid and public performances, you do not have to pay an extra fee if you leave within opening hours on the day of the performance. Please ask our staff for assistance at the Info Desk. However, after opening hours, when the Info Desk is closed, you have to pay an extra after hours operation surcharge . Please call +36 1 555 3131.

I did not find an answer to my problem. 

Answer: Should you have any additional issues, please go to the Müpa Budapest Info Desk or call +36 1 555 3000. Outside of operating hours, please call +36 1 555 3131.

Definitions

Performance ticket: A ticket to a Müpa Budapest performance with a barcode and/or QR code, bought or picked up at a Müpa Budapest ticket office or printed at home, which valid for entry to the performance venue.

Validation: Validation is when you use of your performance ticket to obtain free parking in the underground garage on the day of the performance by “checking” your parking ticket with it at any Parking terminal in the garage.

Paid performance: A paid performance is one open to the general public, for which Müpa Budapest issues and sells tickets.

Parking terminal: 
- Validation terminals can be used only to “pay” for your parking with your performance ticket to a paid performance by validation. Such machines are located on level -3 in the underground garage and at the ticket collection points.
- Bank card payment terminals can be used to “pay” for your parking with your performance ticket by validation, and to make any additional payment in cash or by bank card (including PayPass). Such machines are located on all levels in the underground garage.

Parking ticket: A printed document that you collect on entry to Müpa Budapest’s underground garage from the parking ticket dispenser at the gate to gain entry by opening it.

Free parking: Free parking is a period provided by Müpa Budapest with every performance ticket to a paid performance on the day of the performance. It is valid on the day of the performance, during opening hours.

How do I use Müpa Budapest’s new “Refreshments – Without the Queue” service?
When you arrive at Müpa Budapest, please go to the “Refreshments – Without the Queue” counter of the Atrium Snack Bar located between the escalator and the bookstore. The counter is open and pre-ordering is available if that day's concert in the Béla Bartók Concert Hall is performed with an intermission. After you have selected the items you would like to enjoy during the intermission, purchase your order. You will be given a receipt showing the details of your order, as well as a prominently displayed table number. Please retain this receipt as you will need it later.
During the intermission, go to the Atrium – the same area inside Müpa Budapest where you purchased the service, where your order will be placed on the table with the same number as on your receipt. The table number is placed into a coloured cube. We suggest that, before beginning to enjoy your refreshments, check and make sure that all of the items you have ordered are present on the table. If you encounter any problems, the host/hostess stationed in the area will be available to resolve the issue. This same person may help you find your table and he/she may also ask to see the receipt that was given to you when you made your purchase. In this case, please always comply with our colleague's request and hand over your receipt.

Where is the Atrium Snack Bar?
The Atrium Snack Bar is located inside Müpa Budapest, to the right of main entrance and the information desk, under the escalator.

May I place an order for the “Refreshments – Without the Queue” service at any of the other snack bars?
Orders for the “Refreshments – Without the Queue” service may only be placed and paid for at the special “Refreshments – Without the Queue” counter set up especially for this purpose at the Atrium Snack Bar.

Is it only possible to place advance orders before the start of the performance, or can I also place an order during one of the later intermissions?
The “Refreshments – Without the Queue” service is only available for purchase before the start of performances in the concert hall. The “Refreshments – Without the Queue” counter closes after the performance starts in the concert hall.

Is the selection available as part of the “Refreshments – Without the Queue” service different from what is available at the other snack bars?
The selection available as part of the “Refreshments – Without the Queue” service is the same as the selection at the other snack bars.
Is there a service charge for using the “Refreshments – Without the Queue” service?    There is no service charge for using the “Pre-order” service.

I am a Müpa+ loyalty programme cardholder/member. Does this give me a discount from the price of pre-ordered refreshments?
Müpa+ loyalty programme members/cardholders do not get extra discounts from the price of their orders.

Can I use my credit card to pay for my pre-ordered refreshments?
Yes, it is possible to pay for the “Refreshments – Without the Queue” service with card or in cash.

Is it necessary to have a valid ticket for the performance at the Béla Bartók National Concert Hall in order to be able to place a pre-order?
It is not necessary to have or show your ticket before placing a pre-order, however, the service is only available during intermissions of performances in the Béla Bartók National Concert Hall.

Can I choose for which intermission I wish to have the pre-ordered refreshments laid out?
If the performance in the Béla Bartók National Concert Hall has more than one intermission, then you may choose for which intermission you wish to have your order prepared. Please make sure to indicate your preference when placing your order and verify your request on your receipt.

What should I do if I wish to place my order for the second or third intermission of the performance, not the first?
If you wish to place your order for the second or third intermission of the performance, rather than for the first, then you must state your preference when placing your order. If you forget to do so, your order will be prepped for the beginning of the first intermission.

Where is the number of the intermission for which I requested my pre-order on the receipt?
If the performance in the Béla Bartók National Concert Hall has more than one intermission and you requested the “Refreshments – Without the Queue” service for the second (or subsequent) intermission, then this will be indicated on a separate line on the receipt. Please verify your order and intermission number request on your receipt at the time of purchase.

What do I do if I purchased a pre-order but I came to a performance held in the Festival Theatre and my order appears to have been prepared for the time of the Béla Bartók National Concert Hall performance intermission?
We time the preparation of the food and drinks ordered as part of the “Refreshments – Without the Queue” service for the beginning of the intermissions of Béla Bartók National Concert Hall performances. We notify our guests of this condition both in our written notices, ads, posters and flyers, and during the time of the purchase. In the event that you come to the Atrium for your order at the wrong time, we cannot guarantee that you will be able to receive the full and proper service, or obtain a refund – although we will do everything possible to remedy the problem.

Can I change an order that has already been placed?
Orders placed as part of the “Refreshments – Without the Queue” service may only be changed prior to the start of the performance in the Béla Bartók National Concert Hall. Afterwards the performance has started, it is not possible to change the order.

Where do I find my pre-ordered refreshments during the intermission?
Your refreshments are prepared and put out for you onto one of the tables in the Atrium. The Atrium is the name of the area in front of the Vince Bookstore.

What do I do if lose / can’t find the receipt of the order I paid for?
You must make sure to retain the receipt of your purchase as this is the only verification and proof available to prove that the refreshments laid out are actually yours. If you lose the receipt or are unable to find it, then you are not able to use the service.

Can I add items to my order if I get hungry or thirsty during the intermission and wish to get more refreshments?
“Refreshments – Without the Queue” service orders may only be placed and paid for before the performance in the Béla Bartók National Concert Hall begins, therefore it is not possible to place orders during the intermission. If you wish to purchase extra items in addition to your order, then you need to do so at one of the snack bars located in the Main Foyer.

Is my pre-ordered coffee freshly made or is it brewed earlier?
When you order coffee products as part of the “Refreshments – Without the Queue” service, we strive to serve it to you as fresh as possible. This is why we set an empty cup on your table as a placeholder for your order. When you have “taken possession” of your table, our colleague will prepare and serve the appropriate coffee products for you.

If I haven't managed to completely consume the refreshments that I ordered in advance, can I leave them for the next intermission and finish them then?
We clear any leftover food and drink from the tables at the end of the intermission, and therefore cannot put unconsumed food away for later.

What do I do, who do I tell if there is a problem with the quality of the food or drink that I ordered?
In the event of such a problem, please go to the “Refreshments – Without the Queue” counter of the Atrium Snack Bar and alert our staff member on duty there, who will be able to help you. This is the same counter where you ordered and paid for the pre-order service

What should I do if somebody has consumed the items I pre-ordered, or if the order is incomplete, or if I cannot find my order at all?
In the event of such a problem, please go to the “Refreshments – Without the Queue” counter of the Atrium Snack Bar and alert our staff member on duty there, who will be able to help you. This is the same counter where you ordered and paid for the pre-order service.

Why did Müpa Budapest introduce online queuing?
For highly popular concerts, the system puts incoming customers into a queue in order to make online ticket purchasing easier, and to ensure the smooth running of the system.

How does it work?
When you click on TICKETS on the Müpa Budapest website, the system automatically indicates in a pop-up window the number of people in front of you in the queue. The number is continually decreasing, and as soon as everyone in front of you has finished purchasing their tickets, the ticket map automatically opens; you may then begin selecting and purchasing your tickets.

Once it is my turn, how long do I have to finish purchasing the tickets?
From the moment you put the first ticket in your online shopping basket, you have 30 minutes to purchase other tickets and complete your shopping. After 30 minutes, the reservation is cancelled, and tickets are made available to other shoppers again. The remaining shopping time is displayed in the top corner of the screen.

What to do if the system fails to refresh automatically?
If the number of people in the queue in front of you has not changed in the last 5 minutes, please close and reopen your browser window. 
Please note that the queue might be slow due to the popularity of the event. Your patience is appreciated.

Hardver
In order to achieve the perfect experience, we recommend that you have a computer, phone or tablet that is younger than five years old and that can run the latest version of the Chrome, Firefox, Edge or Safari browsers.

Software
We recommend that you visit our website using a computer with the newest operation system installed, with latest version of the Chrome, Firefox, Edge or Safari browsers.

Network
Optimally, a 10Mbps download bandwidth is required to view Müpa Home webcasts.

Troubleshooting
In case your computer or smartphone meets the above listed requirements and you encounter problems, we suggest that you should perform any of the following steps.

Restart your browser with addons/plugins disabled

Firefox
In the browser menu, click on Help, then select the Restart with Add-ons Disabled option. The browser will now restart.

Chrome
We recommend using an Incognito Window. You can open an Incognito Window by accessing the menu in the top right corner of the browser and clicking the New Incognito Window option.

Edge
You can disable addons/plugins one by one in the Options menu.

I would like to take pictures of Müpa for my personal use, how can I do this?
Taking photos for non-professional purposes is permitted in the public access areas of Müpa Budapest, provided that it does not take long and does not disturb the events and the visitor flow. Exceptions include cases where the building would only serve as a background for pictures taken for other purposes with a different theme unrelated to the facility; in such cases we cannot grant permission. Such pictures include, but are not limited to, family and wedding photos, model and fashion photography, as well as portrait photography. In such cases permission will be denied.

Can I take wedding photos, family portraits or fashion photos at Müpa Budapest?
Unfortunately, we cannot give permission for family and wedding photos, model and fashion photography or portraits.

Can I take photos in the public area surrounding Müpa Budapest?
The paved stone area starting from the perimeter of the stairs and structures situated around Müpa is considered public space where picture taking is not restricted by Müpa Budapest; it is, however, subject to legislation on photography in public areas.

Is it permitted to make recordings at the events of Müpa Budapest?
Video and audio recordings are not permitted during our performances. Taking photos and film footages is only permitted for the press in specific cases.

How can I take pictures, as a press professional, at events organised by the Palace of Arts?
Taking pictures by press professionals is permitted at our events provided that the performing artists have given their prior consent and, in the artists’ opinion, this would not disturb the performance. If Müpa’s photographer is allowed to take pictures at an event, we are happy to make the photos available to the press for publication. If you would like to take pictures at any of our events or you need pictures for your work, please contact us at press@mupa.hu.

How can I get a press ticket?
Press tickets may be requested through our online platform until the 6th day before the date of the event. If you have not used our online platform yet, please register as a press professional on the site mupa.hu/hivatalosjegyek. New registrations in our system are verified and approved by our staff, which may take a few days. Once approved, you can log on to our website and order your tickets. Please note that we do not provide seated tickets for photographers and crews; these professionals are issued a limited number of press passes to perform their tasks. If you work in any press-related area, please inform us about your intention of taking pictures or video footages at press@mupa.hu.

Whom should I contact with press-related questions?
The PR Department of Müpa Budapest is pleased to be at your disposal in any matters related to press coverage, permits for photography and video footages, requests for interviews and in any other press-related issues at press@mupa.hu.